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DELIVERY


YOUR ORDER

Your order will be dispatched within 1-3 business days from the date the order is placed.
We use Royal Mail for all of our domestic and international deliveries unless an alternative carrier is more suitable for the destination.

When your product is dispatched we will send you a tracking number via email.

If you have placed your order and would like to change your delivery address, please contact us on talktous@greenthomas.com, if we haven't already sent it we will do our up most to make sure it get's to where it is meant to go. 

If you urgently want your product to arrive as quickly as possible we will do our very best to help make this happen. There will be an express delivery charge for this service that we can advise the cost on an individual basis, please contact us for details. 

UK DELIVERY (£2.95 OR FREE)

Order Value over £100 qualify for FREE UK SHIPPING

Orders between £0 and £99 incur a charge of £2.95

We use  Royal Mail’s 1st Class Signed for Delivery service. The parcels require a signature upon delivery. 1-2 Business Days from Dispatch.

When your product is dispatched we will send you a tracking number via email.

If Royal Mail cannot deliver the parcel they will leave a card with instructions on what to do.

 

EUROPE DELIVERY (£10.00)

Sent by Royal Mail’s International Tracked & Signed service. The parcels are tracked and require a signature upon delivery.
3-5 Business Days from Dispatch

REST OF WORLD DELIVERY (£15.00)

Sent by Royal Mail’s International Tracked & Signed service. The parcels are tracked and require a signature upon delivery.

5-7 Business Days from Dispatch

TAXES & CUSTOMS OUTSIDE EUROPEAN UNION

If your order is to be delivered outside the European Union your order may attract import duty and local sales taxes, which customers will need to pay on receipt of the shipment.

Green Thomas are not responsible for any customs or duty charges. We reserve the right to minus all costs incurred if any parcels are returned to us due to customs charges being higher than expected.